TERMS AND CONDITIONS | Florianne Wohlfahrt

TERMS AND CONDITIONS
A. Jurisdiction
These terms and conditions are governed by and to be interpreted in accordance with german law. In the event of any dispute arising in relation to these ‘terms and conditions or any dispute arising in relation to Florianne Wohlfahrt whether in contract or tort or otherwise the german courts will have non-exclusive jurisdiction over such dispute.

B. Definitions
Psychologist/Counsellor/Coach/IFS Practitioner/Consultant: Florianne Wohlfahrt
The Client: You
Counseling/Coaching or practicing of the Internal Family Systems is the time spent with the Psychologist who will apply their chosen method of application and modality.
‘Modality’ is a model of study for psychological application. Internal Family Systems is an example of a psychological modality.
The ‘Session’ is the booked time slot and arranged time working with the Psychologist.
The ‘Presenting Issue(s) or ‘Problem’ is what the Client wants to work on with the Psychologist.
Goal: The ‘goal’ is created collaboratively with input from both the Client and the Psychologist and is what the Client would like to achieve, as the desired outcome in the session.
The ‘Desired Outcome’ is the desired result of the work that the Psychologist and the Client work towards achieving.

 C. Formation of agreement
After booking an appointment by email, you the Client, in accepting the appointment, accept the following conditions for the appointment.
Booking: Appointments can only be made on the website or by emailing the Psychologist directly by the Client. If there are technical system issues encountered during the booking process, your appointment may be arranged/cancelled via an email to hello@floriannewohlfahrt.com and your booking/cancellation will be rectified as soon as is able.
When making an appointment via the booking system, you will receive a booking confirmation and a reminder 48 hours before your appointment.
You may book ahead of all your sessions at your chosen location and time, or you may book one session at a time.
The Psychologist requires the Client to be truthful and work in the best interests of the agreement between the Psychologist and the Client. The Client agrees to provide the Psychologist with all pre-session written work such as questionnaires or assessments, which the Psychologist will request in the manner and format the Psychologist requires it. The Client agrees to complete all the required tasking as issued by the Psychologist within the timeframe it was requested. The Client also agrees to provide all written pre-session work to reach the Psychologist by email no later than 48hrs prior to the booked session.
Lateness: You are paying for the time with the Psychologist and you agree that arriving for the session and at the session location for your own session is fully your responsibility. The session will be terminated if the Client arrives over 30 minutes late to an appointment and no refund will be given in any circumstances even if the Client wishes to cancel the session due to emergency or unforeseen circumstances out of their immediate control, as the strict 48hr cancellation policy will still apply. If the Client arrives late, the Client will not receive an extension of the agreed time nor will they be offered or entitled to a rearranged session and all terms and conditions relating to conduct, session termination and working relationship will apply.
The Psychologist is not required under any circumstances to go beyond the arranged session finishing time and will terminate the session at the end of the arranged time. The Psychologist is not required to continue over the arranged time slot if the Client hasn’t reached the desired outcome.
The Psychologist will use reasonable care and skill in providing the service that you choose. Every Client is different and so every Session session is different and there are no guarantees of successful results.
It is not the responsibility of the Psychologist to achieve the desired outcome for the Client, the Client takes full responsibility for achieving this and works with the help of the Psychologist.
The desired outcome as an achievement of the goal(s) cannot be guaranteed or promised to the Client by the Psychologist. It would be unethical to provide a guarantee for a Clients treatment of counseling, coaching or IFS.
In the small percentage of people that the intervention is unsuccessful, we do not offer a refund or part refund. Florianne Wohlfahrt does not accept any liability in relation to the interventions and modalities used in the session and on this website. Florianne Wohlfahrt does not accept any liability in relation to any of the recordings or correspondence and it is up to the discretion of the user to determine if they are appropriate.

 D. Pricing and Payment
One-to-one private IFS session for 60 minutes is priced at €120 Euro
One-to-one private IFS session for 90 minutes is priced at €180 Euro
One-to-one Counseling session for 60 minutes is priced at €120 Euro
One-to-one Counseling session for 90 minutes is priced at €180 Euro
Consulting session (Design, Concept and Creation) for 60 minutes is priced at €350 Euro
Consulting session (Design, Concept and Creation) session for 90 minutes, is priced at €500 Euro
Reduced rates, full day rates for consulting and retreats on request (6h max).
Sliding scales are available.

Section 19(1) of the UStG (VAT Act) establishes that businesses with a low turnover can be exempt from VAT regulations. As per § 19 UStG, no VAT is charged (§19 USTG). (Als Kleinunternehmer im Sinne von § 19 Abs. 1 UStG wird keine Umsatzsteuer berechnet.)

E. Refund and Cancellation Policies
Booked Sessions’ on the system by the Client or by Florianne Wohlfahrt as requested by the Client must be paid for in full before the session.
For session bookings, for you to receive a refund of all fees paid, you must cancel in advance of 48hrs.
If you fail to make the payment 48hrs prior to the session, that session is immediately made available to other Clients wishing to book including those on a waitlist for the soonest available appointment and so you are at risk of losing your booking. In such cases where you fail to pay 48hrs in advance, it is your responsibility to confirm that the slot is still available with us before commencing to pay if you fail to follow the 48hr requirements or you could risk losing in accordance with the cancellation policy.
Non-Payment: If we do not receive payment we will choose to assume you do not wish to commit to the appointment and will cancel and/or give the appointment to another Client. You will be required to rebook.
Refund
1. The Client is eligible for a refund if the Client cancels or rearranges prior to exactly 48hrs prior to the arranged session. To avoid any doubt 48hrs is exactly 48hrs so in this example, if a session is booked for Wednesday at 5 pm the 48hrs prior to this session would be 5 pm on the preceding Monday. The Client will not receive a refund of any fees for any session cancelled within 48hrs prior to a session. In all cases, the Client will effectively have paid for the session slot. If written cancellation is received within the 48hrs prior to the booked session the Client has no claim to this session time and the Psychologist then reserves the right to offer that time slot to other Clients and may book that time slot with another Client.
The Client may not re-book that time slot once written cancellation has been received. The Client may rebook a time that is next convenient for them, on the booking system online.
2. The Psychologist reserves the right to terminate the session earlier than arranged. If the Psychologist and the Client agree the problem has reached a satisfactory resolution to the problem that the Client booked the session for, then the Client will not receive a refund of any fees for the remaining time and the session will be finished early. You will be made aware of a realistic time frame based on previous appointments with other Clients and the Psychologist will arrange the appropriate time slot from the estimation according to previous experience. You will not be made to expect that the problem will require more time than the Psychologist deems necessary from previous experience with other Clients. Sometimes a Client requires more time or less time than expected and this in most cases can only become known in a session when working with the Client and Psychologist. If you are in any doubt or have any questions relating to the agreed time slot, you must raise the appropriate questions with the Psychologist prior to booking the arranged session. You are not entitled to any refund or any fees for any remaining time if a session finishes earlier than booked and arranged in any circumstances including those that are out of the control of the Psychologist or the Client. Whether the session is ended earlier or extended, the consultation fee remains the same.
3. The Psychologist Florianne Wohlfahrt, reserves the right to terminate a session without a refund if it is considered that you are a personal risk to her or anyone in the clinic, office or environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund of any fees for any time with the Psychologist or remaining time of the booked session. The Psychologist receives the right to protect the interests of the business and their personal safety and will terminate the session with the Client if the business is compromised by the Client in any way, without refund to the Client.
4. The Psychologist reserves the right to terminate the session if the Session is not considered in the best interests of the Client and the Psychologist reserves the right to not disclose the reason why and in these circumstances no refund will be given.
5. The length of the appointment is at the discretion of the Psychologist. Although scheduled for a specific length of time generally 60 minutes, if the Psychologist considers it is appropriate to end the session, the Psychologist reserves the right to do so. The Psychologist can terminate the session if they consider that it is not in your best interests to continue with the session and the Psychologist is not required to say the reason why.
6. When booking from outside Central European Time the appointment time and further communication regarding the appointment are in the time zone of your current location. There is an option for you to change the time zone during the booking process if required. If you have booked in the wrong time zone, the Psychologist cannot be responsible for the error. This will be counted as a missed session and payable by the Client.
7. You may rearrange and rebook an appointment on the system before 48 hours to change the day/date and time and you may rebook your appointment as often as is necessary. If for some reason, you are unable to cancel or rebook before the 48-hour cancellation or rebooking period because there is an error in the system, you will be expected to inform Florianne Wohlfahrt at hello@floriannewohlfahrt.com immediately. Failure to do so will be at the cost of the Client.

F. Accepted methods of Payment
All one-to-one private and consulting sessions are to be paid for online or direct debit at the time of booking your appointment. For payments, this website uses PayPal which is a secure mobile and online payment service which accepts all major debit and credit cards from customers worldwide.

G. Short Notice emergency sessions
Emergency sessions can be booked directly with Florianne Wohlfahrt at hello@floriannewohlfahrt.com and payable online. Failure to comply with these requirements will result in the session being cancelled and the session will be opened for other Clients to book and maybe directly offered to a Client on the Waiting List. It is at the Psychologist’s discretion whether to accept late payment prior to a session. Payments are not accepted during or after a session in any circumstances.

H. Cancellation
Cancellation can be done online by the Client, with a minimum of 48 hours before a session for a refund in full. 48 hours is exactly 48 hours prior to the arranged time – e.g. an appointment arranged for 2 pm Thursday must be cancelled by 2 pm the Tuesday before. Any cancellations within the 48 hours period will incur a session charge of fees paid. If a Client attempts to cancel a session before the 48-hour cancellation period and there is an error in the booking system, the Client is expected to contact Florianne Wohlfahrt immediately so that she may rectify the issue.
If a Client fails to give 48 hours’ notice for their cancellation, they will not receive a refund for the booked session.
Rescheduling before the 48-hour deadline will allow fees to be carried over to the new appointment but under the same terms and conditions for cancelling.
Sessions booked and paid for, are held for a period of six months from the last session date and are not valid to use beyond that time frame.
The Psychologist may terminate the working relationship with the Client at the discretion of the Psychologist.

I. Confidentiality and Health & Safety
1. The Psychologist agrees to confidentiality between the Client and the Psychologist. Florianne Wohlfahrt reserves the right not to disclose any session information to any third party even at the request of the Client unless there is a written requirement to do so by law. Florianne Wohlfahrt reserves the right to inform the police or appropriate services only if local laws require it.
2. You are not permitted to record the session on the phone or otherwise unless you have written consent from the Psychologist. The Psychologist also requires confidentiality of the Client and in no circumstances is the Client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post-session. The correspondence and all Session and coaching advice and application are only permitted to be used by the Client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. The relationship between the Client and the Psychologist towards the desired outcome and/or Goal and hypnosis recordings if any and all relating correspondence by phone and in writing is strictly only for use of the Client and the Psychologist. The Psychologist accepts no responsibility for the effecting use of material recorded or written for any person other than the Client for which the material and correspondence were intended.
3. Any material shared is the intellectual property and copyright of Florianne Wohlfahrt. The Psychologist owns the rights to any recorded material created for the Client and requires written permission for any recorded or written material to be used. The Client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Psychologist and the Client or issued by the Psychologist to the Client. The Client agrees to use the material as directed and Florianne Wohlfahrt accepts no liability for the use of any written or recorded material.